Returns and Refunds Policy

RETURNS AND REFUNDS POLICY

If you’re not happy with your order for any reason, you can return it within 30 days of the delivery date.

To qualify for a full refund, items must be unworn, unwashed, and undamaged, with original tags still attached. Final Sale items — including clearance and items purchased with an additional promo discount — cannot be returned or exchanged.

HOW TO START A RETURN

Contact Us page or Email hello@bubblegumusa.com with your order number, the item(s) you’d like to return, and the reason for the return. We’ll send you a prepaid return shipping label and instructions. Pack your item(s) securely with original tags attached and drop off at the designated carrier’s location.

Please mail your return to the following address:

BUBBLEGUM USA
Attn: Return Dept.
2301 E. 7th Street Unit F103
Los Angeles, CA 90023

RETURN SHIPPING

An $8 return shipping fee will be deducted from your refund for mailed returns.

REFUNDS

Once we receive your return, please allow 1–2 days for it to be processed. You’ll get an email once your refund has been issued. Refunds are credited to your original payment method and may take an additional 3–10 days to appear on your statement — this can vary depending on your bank or card issuer. Original shipping fees are non-refundable.

If more than 15 business days have passed since we notified you of your refund and you still haven’t received it, contact us at hello@bubblegumusa.com for further assistance.

EXCHANGES

Need a different size? Your first size exchange is free — no shipping or restocking fee — for US orders. Let us know in your return request and we’ll get the new size out to you as soon as we receive your returned item. Exchanges are subject to availability — if your size has sold out, we’ll issue a refund instead. Subsequent size exchanges follow the standard $8 return shipping fee.

DAMAGES AND ISSUES

Please inspect your order as soon as it arrives. If something’s damaged, defective, or wrong, email us at hello@bubblegumusa.com within 30 days of your delivery date with your order number and a photo of the issue. We’ll cover the return shipping and send a replacement or refund — no return shipping fee.

EXCEPTIONS / NON-RETURNABLE ITEMS

• Final Sale, clearance, or promo-discounted items
• Items without original tags
• Items showing wear, washing, or alteration

If you purchased Bubblegum USA products through an authorized retailer, unauthorized retailer, or reseller, we’re unable to offer a return, exchange, or refund — please contact that retailer directly.

INTERNATIONAL ORDERS

We ship to select countries outside the US. International returns and exchanges are handled the same way — email hello@bubblegumusa.com to start the process — though the free first-size-exchange offer applies to US orders only, and international return shipping costs and any customs/duties are the customer’s responsibility.

QUESTIONS