Shipping Policy

SHIPPING AND OPERATING POLICY

Our orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Orders are normally processed within 1–2 business days. Orders placed by 1 PM PST Monday through Friday will be processed the same or the following business day. Orders placed after Friday at 1 PM PST will be shipped the following business week. Our domestic shipping carrier is UPS, FedEx, and USPS. Our international shipping carrier is DHL, UPS, and USPS.

Any lost package is the responsibility of the carrier designated for your package, and any complaints or claims should be directed to your designated carrier. BUBBLEGUM USA is not responsible for any missed or rescheduled deliveries from the carrier. If a package is marked as “Delivered,” but you did not receive your product, you must contact the carrier and file a claim with them.

Orders to Alaska, Hawaii, Puerto Rico, and other U.S. territories may take longer than standard domestic transit times. Please select the shipping option that best suits your delivery needs during checkout.

SHIPPING RATES

Free Standard Shipping applies to merchandise only — taxes, gift cards, and discounts don’t count toward the free-shipping minimum. Rush and Expedited shipping may not be available for all zip codes or during high-volume periods.

We ship to addresses within the United States and its territories. International shipping is available to select countries — rates, delivery times, and any duties or import fees are calculated at checkout based on destination, carrier, and any applicable duties. Duties and import taxes are the customer’s responsibility unless otherwise stated at checkout.

SHIPPING CONFIRMATION AND TRACKING

Upon checkout, an email will be sent to you with a copy of your order. Once your order has shipped, you will receive an additional email to confirm the shipment, with tracking information included so you can check the status of your order. Should you have any questions about your order status, please contact us at hello@bubblegumusa.com.

Once the carrier accepts and scans the package, the tracking information sent via email will be updated along with an ETA for delivery. Packages may be left at your doorstep by the designated courier after attempts to reach you. Lost or stolen packages will not be refunded once scanned “Delivered” by the designated carrier.

You may contact the carrier directly with delivery issues, a change of delivery address, or other delivery concerns during transit, using the tracking number provided.

UPS: 1-800-PICK-UPS or 1-800-742-5877
USPS: 1-800-ASK-USPS or 1-800-275-8777
DHL: 1-317-554-5191
FedEx: 1-800-GoFedEx or 1-800-463-3339

OPERATING HOURS

Monday through Friday, 9am – 5pm PST. We are closed on weekends and national holidays.

For more information contact us or email to hello@bubblegumusa.com